Admin Support Mailbox
In addition the Sphera Customer Network and BOMcheck's Documentation & Guidance, a public mailbox is provided for administrative account, onboarding and payment support.
Please note that for BOMcheck product and regulatory support, you should open a ticket in Sphera's premium SCN platform. Product and regulatory requests to the admin support mailbox will be directed to the ticketing system in SCN.
What should I use the admin mailbox for?
BOMcheck user account, onboarding and payment queries including:
- Request a Manufacturer Agreement
- Request to pay by invoice (other than credit card)
- Request to update account details
- Other account and payment related queries